Question 1

Is Toudou the same as GetYourGuide or TripAdvisor?

Accepted Answer

No. Those platforms give you a list of options. With Toudou we arrange the entire surprise outing for you - one or more experiences that truly fit you. Fully taken care of from hints to booking. We focus on local experiences in the Netherlands, not international trips.

Question 2

Is Toudou a random surprise or truly tailored?

Accepted Answer

It's a surprise within clear boundaries. You pick your vibe, budget, and practical needs. We then match one experience that fits. You'll know enough to trust it aligns with you.

Question 3

Why do I get one match instead of a list?

Accepted Answer

Because we remove choice overload. Instead of endless comparing, we pick the one experience that best fits your input. If it still doesn't feel right, you can ask for help or have us review your match.

Question 4

Who runs the outing: Toudou or the partner?

Accepted Answer

The local partner delivers the experience. Toudou handles the matching, the booking (direct or on request), and stays your point of contact if you need help.

Question 5

Is Toudou suitable if I like to stay in control?

Accepted Answer

If you want control over the boundaries, yes. You decide the essentials upfront (like budget, vibe, and preferences). If you want every detail beforehand, Toudou is likely less suitable.

Question 6

How often can I use Toudou?

Accepted Answer

As often as you like. Different vibes, budgets, and cities let you experience something new each time. Many people use Toudou repeatedly because they have to plan less. Everything is arranged for you.

Question 7

Is every Toudou outing unique?

Accepted Answer

Not every outing is 100% unique every time because availability varies by city and date. We do aim for variety and try to avoid repetition where possible.

Question 8

What is a Toudou (and how does it work)?

Accepted Answer

Toudou is a tailored surprise outing. You fill the Surprise Guide with your wishes (like vibe, budget, and timing). We match you with one fitting outing from a local partner. You book, get a reveal moment, and receive all practical info.

Question 9

What exactly is the reveal moment?

Accepted Answer

The reveal moment is when the surprise opens up. Beforehand you know enough to be confident it fits; at the reveal you get the exact details, like which partner and location. It keeps things exciting without adding stress.

Question 10

Is Toudou right for me if surprises make me nervous?

Accepted Answer

Yes. In the Guide you clearly indicate what does and doesn't suit you, like activity type, intensity, food, and social setting. We never plan something that knowingly crosses your boundaries. If you want extra reassurance, we can share a hint or review things with you.

Question 11

Is a Toudou always instantly bookable, or sometimes on request?

Accepted Answer

It depends on the partner. Some outings are instantly bookable; others are on request when capacity is tight. In every case we keep you updated and give you a clear confirmation.

Question 12

How does Toudou work for groups and team outings?

Accepted Answer

For smaller groups up to about 20 people you usually book via the Guide. For larger groups or special needs we do a short intake and plan something custom. Company outing or offsite? Invoicing is always possible.

Question 13

What does a Toudou outing cost?

Accepted Answer

You set it yourself. Pick a budget between €20 and €100 per person in the Guide, and we match an experience that fits. Higher budgets allow for more elaborate matches.

Question 14

Are there surprises for every budget?

Accepted Answer

Yes. From €20 you can already plan something fun; more budget opens more possibilities or luxury. From €100 per person we happily create something custom via the contact form.

Question 15

In which cities can I book a Toudou?

Accepted Answer

We offer local surprise outings in Amsterdam, Utrecht, and Rotterdam. Don't see your city yet? Let us know, we can probably still arrange something for you.

Question 16

Do I go alone or together?

Accepted Answer

Both work. Book for yourself, with your partner, friends, or colleagues. In the Guide you indicate who joins so we can match accordingly.

Question 17

How much do I know in advance?

Accepted Answer

You always know the practical boundaries in advance: date & start time, activity duration, meeting point, dress code, food & drinks info, language, accessibility, price range per person, and cancellation terms. The exact outing and location remain a surprise until 15 minutes before start.

Question 18

What if I don't like it?

Accepted Answer

We match based on your preferences and validate where we can. Still not a fit? Tell us, and we'll work with you on a suitable solution.

Question 19

Do you consider dietary needs or accessibility?

Accepted Answer

Yes. In the Guide you can note dietary needs and accessibility, like vegetarian, halal, gluten, or limited mobility. We match within those boundaries. If unsure, add it to the notes or contact us.

Question 20

How long does a Toudou outing usually take?

Accepted Answer

Usually between 2 and 4 hours. The booking shows a clear time estimate and any travel time. That way you can plan around it.

Question 21

What happens if the weather is bad?

Accepted Answer

We monitor the weather and, if needed, choose a fitting dry alternative. Sometimes we reschedule in consultation. With a good-weather option booked, you can rebook without extra cost.

Question 22

What do you do with my data?

Accepted Answer

We use your data to plan your outing and handle the booking. We never sell it. Only the delivering partner gets what they need to host you.

Question 23

What if I really don't want the match?

Accepted Answer

Tell us. We'll review what feels off and look at rebooking, an alternative match, or another suitable fix. It should feel right.

Question 24

How does payment work at Toudou?

Accepted Answer

You pay securely online via iDEAL, credit card or other payment methods. Payment is only completed after your match is confirmed. If you cancel within the free period, you automatically get your money back.

Question 25

What are Toudou credits and how do they work?

Accepted Answer

Toudou credits are vouchers you can use for future bookings. You get them from cancellations if you choose credit instead of refund, or as gift cards. Credits are valid for 24 months and can always be exchanged for money.

Question 26

What happens if I don't show up (no-show)?

Accepted Answer

In case of a no-show without prior cancellation, the booking is considered 'used'. No refund takes place and the outing cannot be rescheduled free of charge, unless Toudou and/or the organizer decide otherwise as a courtesy.

Question 27

Are there seasonal activities?

Accepted Answer

Yes! Our offering varies by season. In summer more outdoor activities like boat trips and terraces, in winter more indoor options like workshops and cultural outings. When booking, we automatically see which activities are available at that time.

Question 28

Can I leave a review after my outing?

Accepted Answer

Yes, please do! After your outing you'll receive an email with a link to rate your experience. Your feedback helps others make their choice and helps us and our partners improve our service.

Question 29

Can I give Toudou as a gift?

Accepted Answer

Yes. You buy a digital gift card and receive it instantly by email. The recipient fills the Guide themselves so it stays personal.

Question 30

How does the gift card work?

Accepted Answer

You choose an amount and get the card in your inbox right away. The recipient activates it when it suits them and then fills the Guide. The card is valid for 24 months and can be exchanged.

Question 31

I received a Toudou gift card. What do I do?

Accepted Answer

Fill the Surprise Guide as if you were booking yourself. At the end, enter your gift card code to apply the amount. There's no separate activation step.

Question 32

Can I change or cancel my booking?

Accepted Answer

Up to 96 hours before, you can cancel for free and get 100% back (within 10 business days). Between 24 and 96 hours you can often move once in consultation (sometimes with a small fee). Within 24 hours the booking is typically final unless your outing states otherwise.

Question 33

What if I don't get a match?

Accepted Answer

Sometimes nothing fits your timing or wishes. Adjust your preferences or leave your email; we'll check manually and let you know within 24 hours if we can arrange something.

Question 34

How fast do you respond if I need help?

Accepted Answer

We respond as quickly as we can, prioritizing urgent cases. If you need help right before or during your outing, it gets fast attention.

Question 35

I organize outings myself — can I partner with Toudou?

Accepted Answer

Yes. Via 'For organizers' you create an account in minutes and add your organization and outings. We review fit and quickly let you know how we can work together.

Question 36

What does it cost to become a partner?

Accepted Answer

Registration and adding experiences is free. We charge a 25% partner fee on each completed booking. There are no hidden costs, monthly fees or setup costs.

Question 37

When will I hear if my experience is accepted?

Accepted Answer

We review applications within 48 hours. You'll receive an email once your experience is approved or if we have additional questions. Once approved, your experience can be immediately found by guests.

Question 38

How does payment work and when do I receive my money?

Accepted Answer

Guests pay upfront via Toudou. You receive a monthly overview and payout at the beginning of the following month. You get 75% of the booking (the guest pays 100%, we keep 25% partner fee). For cancellations within 24 hours or no-shows you always receive your full compensation.

Question 39

How do I get bookings?

Accepted Answer

Guests fill in our Surprise Guide with preferences like theme, budget, group size and location. Our algorithm automatically matches them with suitable experiences. You receive a notification for each booking and can accept or decline within 24 hours.

Question 40

What if I need to decline or cancel a booking?

Accepted Answer

You can decline bookings within 24 hours of receiving them. Need to cancel an accepted booking? Contact us as soon as possible via partners@toudou.world. We'll help find an alternative for the guest. Avoid this when possible to maintain your reliability.

Question 41

Can I adjust my availability and prices?

Accepted Answer

Yes, via your organizer dashboard you can always adjust your availability, prices and experience information. Changes take effect immediately. We recommend updating your calendar regularly so you only receive relevant bookings.

Question 42

What kind of experiences fit Toudou?

Accepted Answer

All interactive group activities can work: workshops (cooking, art, sports), tours, escape rooms, tastings, outdoor activities, culture and entertainment. Important is that it's fun for groups of 2-12 people and that the experience lasts approximately 1-4 hours.

Question 43

How does the location stay a surprise for guests?

Accepted Answer

Guests only see the city and theme when booking. We share the exact address only 24 hours before via email. This keeps it a surprise while allowing guests to plan accordingly.

Question 44

What if I have technical issues or questions about the platform?

Accepted Answer

Contact us via partners@toudou.world or call 06-48732787. We're happy to help with questions about your dashboard, bookings or other matters. For urgent issues on the day itself we're available by phone.

Frequently Asked Questions

1. Toudou & the concept

2. Booking & matching

3. Practical

4. Giftcards

5. Changes, cancellations & support

6. Partners

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