Cancellations & Refunds

✅ Up to 96 hours (4 days) before start

• 100% refund of the paid amount
• Choose between: money back or Toudou credit
• Refunds processed within 5-10 business days
• No questions asked, no administrative costs

⚠️ Between 24–96 hours before start

• No standard refund
• Rescheduling once possible in consultation with Toudou and the Provider
• Toudou and/or Provider may charge a change or administration fee
• Amount depends on the specific outing and situation
• Costs communicated before confirmation

❌ Within 24 hours before start

• No refund in principle
• No free rescheduling
• Toudou and/or Provider may decide otherwise out of goodwill
• Contact support@toudou.world to discuss possibilities

🚫 No-show (didn't show up)

• Booking considered "used"
• No refund
• No free rescheduling
• Exception possible out of goodwill in special circumstances

Provider cancels or outing cannot take place

If the Provider cancels or the outing cannot proceed for reasons beyond your control:

• 100% refund or full Toudou credit
• Or: alternative outing of equal or greater value
• We contact you immediately to arrange a solution

Illness or emergency

In case of illness or emergency, the standard cancellation policy applies. For special circumstances:

• Contact us immediately at support@toudou.world
• Explain the situation
• We'll discuss possibilities together with the Provider
• Goodwill solutions are possible depending on the situation

Weather-dependent outings

For weather-dependent activities (e.g., outdoor adventures):

• Provider decides if weather allows the activity
• If cancelled due to weather: free rescheduling or full refund
• Some outings offer "Good Weather Guarantee" as paid option